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<p><a id="top"></a></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Understand the most common problems website owners encounter with domain transfers. Learn how to fix common domain transfer problems, such as authorization code issues, transfer locks, etc.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Below are frequently asked questions on common domain transfer problems and their solutions:</span></span></p> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#TransferLock">What Does It Mean When My Domain is Unable to be Transferred Due to a Lock?</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#RejectedStatus">What is the Meaning of the Rejected Status for a Domain Transfer?</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#InvalidAuthCode">My Domain Transfer Failed Due to an Invalid Authorization Code. What Can I Do?</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#CancelTransfer">How Can I Cancel My Domain Transfer?</a></span></span></li> </ul> <h2><a id="TransferLock"></a><strong>Q: What Does It Mean When My Domain is Unable to be Transferred Due to a Lock?</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>A:</strong> To <a href="https://web.com/help/article/what-is-the-process-to-transfer-a-domain" target="_blank">transfer a domain name</a> into Network Solutions, it must be unlocked. For various reasons, a <a href="https://www.web.com/domains" target="_blank">domain name</a> can be locked at its current registrar.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Unfortunately, because we do not host your domain name, we are unable to tell you why your domain is locked. You may be able to remove the lock simply by logging into your current registrar’s control panel. If not, please call their customer support team for assistance.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Please see the following descriptions for resolving various types of domain locks that you may encounter with your domain. If you are unsure which type of lock applies to your domain or need help removing it, then please contact your current registrar.</span></span></p> <h3>Transfer In</h3> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Most registrars lock your domain name to prevent fraudulent transfers. This feature is often made available to the domain owners to prevent unauthorized changes to domain settings. With a few exceptions, most providers will allow you to switch this feature on or off online in your current control panel.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you request for your domain to be unlocked and your registrar fails to provide you with a reasonable method to unlock it within five days, please submit a Transfer Complaint to ICANN, the governmental body that regulates the domain name industry.</span></span></p> <h3>Domain Age Lock</h3> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you registered or transferred your domain name less than 60 days ago, your current registrar has locked your domain name for security reasons. This lock cannot be removed, but don't worry. You have 90 days to complete the transfer.</span></span></p> <h3>Change of Registrant</h3> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Domain name registrars are required to lock a domain name for 60 days any time a material change is made to the registrant's (domain owner) contact information. Material changes include:</span></span></p> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Email Address</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">First and last name</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Organization name</span></span></li> </ul> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">This lock cannot be removed. Don't worry; you have 90 days to complete the transfer.</span></span></p> <h3>Legal Lock</h3> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">In certain situations, your current registrar is legally obligated to lock your domain name. For example, if the ownership of the domain name is under dispute in a court of law. In some cases, it is still possible to move your domain name to another registrar. Please contact your current registrar for assistance. You may also learn more about transferring domain names during a legal dispute on the <a href="http://www.icann.org/resources/pages/policy-2012-02-25-en" target="_blank">ICANN website</a>.</span></span></p> <h3>Registry Lock</h3> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Some web service providers offer a Registry Lock feature, which is intended to protect your security by blocking any changes to your domain name. Other providers may apply this feature as a general rule. You can remove the registry lock by contacting your current registrar.</span></span></p> <h2><a id="RejectedStatus"></a><strong>Q: What is the Meaning of the Rejected Status for a Domain Transfer?</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>A: </strong>After we submit your domain transfer request for processing, it can fail for various reasons. Here are a few common reasons why your domain transfer may fail and how to troubleshoot a domain transfer issue.</span></span></p> <h3>Rejected by the Current Registrar</h3> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Your current registrar name provider may reject the transfer for various reasons, including evidence of fraud, a court order, or non-payment for a previous term.</span></span></p> <h3>Not Authorized by Admin Contact</h3> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">The person with access to the admin email address for your domain name received an approval email from your current registrar. They either did not respond or chose to cancel the transfer. Please contact your current registrar for more details and options on how to resolve this issue.</span></span></p> <h3>Domain is Locked</h3> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">You can use the domain management tools at your current registrar to remove any security locks or contact your current registrar for assistance. If you would like to proceed with the transfer, resolve any issues at your current registrar provider.</span></span></p> <h2><a id="InvalidAuthCode"></a><strong>Q: My Domain Transfer Failed Due to an Invalid Authorization Code. What Can I Do?</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>A:</strong> An <a href="https://web.com/help/article/find-domain-transfer-auth-code" target="_blank">Authorization Code</a> (Auth code or EPP Key) is like a password; it helps prevent unauthorized transfers of your domain. There may be instances where your domain transfer authorization code is not working.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Learn how to fix the domain transfer error message "invalid EPP code" by following the steps below:</span></span></p> <ol> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Request a new authorization code from your current registrar. The authorization code will be emailed to the Primary Contact in three days.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Log in to your account via <a href="https://www.networksolutions.com/my-account/login" target="_blank">https://www.networksolutions.com/my-account/login</a>.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click on <strong>Domains</strong> and go to the Transfer In page. Click the <strong>+ plus sign</strong> next to a domain that is in status or has an invalid Auth Code.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">In the field, enter the new Auth code.</span></span> <p class="alert alert-info"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Note: </strong>Authorization codes are case-sensitive. Make sure to remove any spaces before or after the code if you choose to copy & paste it.</span></span></p> </li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click the <strong>Submit</strong> button.</span></span></li> </ol> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">That's it! We'll restart the domain transfer for you.</span></span></p> <h2><a id="CancelTransfer"></a><strong>Q: How Can I Cancel My Domain Transfer?</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>A:</strong> If you’ve changed your mind about transferring a domain name, simply ensure that your domain name is locked, and if the transfer request is unauthorized, you can use the Decline option in the approval email from your current registrar.</span></span></p> <div class="alert alert-info"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Note: </strong> Transfer requests will automatically be canceled after 90 days. </span></span></div> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">However, if you did not request the transfer or suspect fraud, please contact our customer support team immediately. The domain transfer will be stuck on pending until you request for it to be canceled.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you wish to cancel a transfer, then please contact our customer support team. Please have the following information ready:</span></span></p> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">User ID</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Domain name</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Reason for canceling the transfer</span></span></li> </ul> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you are transferring your domain out of our company, then the transfer needs to be canceled by your new registrar. Please contact their customer support team for further assistance.</span></span></p> <div class="fixed"><a class="btn btn-outline-primary btn-sm fixed" href="#top" role="button">Back to Top ↑</a></div>