How Do I Prepare a Domain for a Transfer Out of Network Solutions?

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<p>Network Solutions® values your business, and we would appreciate the opportunity to resolve any issues that may have led to your decision to transfer.</p>

<div class="alert alert-info"><strong>Note: </strong>If you are transferring your Domain Name due to a change in your hosting provider, in most cases, this is not necessary, and it can take much longer to transfer the name to another registrar than to change your hosting within your Account Manager.</div>

<p>Due to registry requirements, the following extensions require the Primary Contact of the account to call our customer support to proceed with a transfer between registrars:</p>

<table class="table table-striped table-hover">
	<tbody>
		<tr>
			<td>.ac</td>
			<td>.am</td>
			<td>.at</td>
			<td>.be</td>
		</tr>
		<tr>
			<td>.ca</td>
			<td>.ch</td>
			<td>.cz</td>
			<td>.de</td>
		</tr>
		<tr>
			<td>.es</td>
			<td>.eu</td>
			<td>.fm</td>
			<td>.in</td>
		</tr>
		<tr>
			<td>.io</td>
			<td>.jp</td>
			<td>.li</td>
			<td>.lo</td>
		</tr>
		<tr>
			<td>.mx</td>
			<td>.nl</td>
			<td>.nz</td>
			<td>.nu</td>
		</tr>
		<tr>
			<td>.pl</td>
			<td>.ru</td>
			<td>.sg</td>
			<td>.sh</td>
		</tr>
		<tr>
			<td>.tk</td>
			<td>&nbsp;</td>
			<td>&nbsp;</td>
			<td>&nbsp;</td>
		</tr>
	</tbody>
</table>

<p>Only the Primary Contact of an account can make the following changes. If you do not see the <strong>Turn Off Transfer Lock</strong> option or the <strong>Request Authorization Code</strong> link while following the steps below, you are not logged in as the account's Primary Contact.</p>

<p>There are four steps to preparing a domain name for transfer:</p>

<ul>
	<li><a href="#Turn Off Domain Protection and Request Your Authorization Code">Turn Off Domain Protection and Request Your Authorization Code</a></li>
	<li><a href="#Turn Off Private Registration- if already purchased for the Domain Name">Turn Off Private Registration (if already purchased for the Domain Name)</a></li>
	<li><a href="#Confirm the WHOIS Administrative Contact Email is Correct for the Domain Name">Confirm the WHOIS Administrative Contact Email is Correct for the Domain Name</a></li>
	<li><a href="#Issues with the Transfer Process">Issues with the Transfer Process</a></li>
</ul>

<h2><a id="Turn Off Domain Protection and Request Your Authorization Code" name="Turn Off Domain Protection and Request Your Authorization Code"></a><b>Turn Off Domain Protection and Request Your Authorization Code</b></h2>

<p>Follow these instructions to turn off domain protection and request your authorization code:</p>

<ol>
	<li>Log in to your Network Solutions® Account Manager.</li>
	<li>On the left-side menu, click on the <strong>Domain Name </strong>tile.<br />
	<img alt="Domain Name option" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domains-menu.png" style="max-width: 80%;" /><br />
	&nbsp;</li>
	<li>If you only have a single domain in your account, continue to step 5.</li>
	<li>If you have multiple domains on the account, click on the domain you want to transfer.</li>
	<li>On the Domain Name page, scroll down and click on the <strong>Transfer or Move Domain </strong>menu.<br />
	<img alt="Transfer or Move Domain section" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-transfer-or-move-domain-section.png" style="max-width: 80%;" /><br />
	&nbsp;</li>
	<li>Once the menu shows, turn off the <strong>Domain Locked </strong>toggle switch to unlock the domain.<br />
	<img alt="Domain Locked toggle switch" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domain-locked-switch-control.png" style="max-width: 80%;" /><br />
	&nbsp;</li>
	<li>Click on the <strong>REQUEST AUTH CODE </strong>button to request the authorization code of the domain name.<br />
	<img alt="Request Auth Code button" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domain-transfer-request-auth-code-button.png" style="max-width: 80%;" /></li>
</ol>

<p>The Domain Name is now unlocked in your Account Manager. It may take up to 24 hours for the update to show throughout the internet. Your Authorization Code will be emailed to the Primary Contact in three days. You will need to note this down as you will need to provide this to the new registrar.</p>

<div>&nbsp;</div>

<div class="alert alert-info"><strong>Note: </strong>Authorization Codes are not required for .bz, .cc, .gd, .im, .tc, .tel, .tv, .vg, and .ws extensions.</div>

<h2><a id="Turn Off Private Registration- if already purchased for the Domain Name" name="Turn Off Private Registration- if already purchased for the Domain Name"></a><b>Turn Off Private Registration (if already purchased for the Domain Name)</b></h2>

<p>You may skip this discussion if you do not have Private Registration purchased for your account.</p>

<ol>
	<li>Log in to your Network Solutions® Account Manager.</li>
	<li>On the left-side menu, click on the <strong>Domain Name </strong>option.<br />
	<img alt="Domain Name option" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domains-menu.png" style="max-width: 80%;" /><br />
	&nbsp;</li>
	<li>If you only have a single domain in your account, continue to step 5.</li>
	<li>If you have multiple domains on the account, click on the domain you want to transfer.</li>
	<li>On the Domain Name page, scroll down and click on the <strong>Domain Contacts </strong>menu.<br />
	<img alt="Domain Contacts menu" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domain-contacts-section.png" style="max-width: 80%;" /><br />
	&nbsp;</li>
	<li>Once the menu shows, locate the <strong>Private Registration </strong>information and click on the <strong>TURN OFF </strong>button to turn the private registration off.<br />
	<img alt="Private Registration Off button" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domain-contact-private-reg-off-button.png" style="max-width: 80%;" /></li>
</ol>

<p>Private Registration has been deactivated. It may take up to 24 hours for the update to show throughout the internet.</p>

<h2><a id="Confirm the WHOIS Administrative Contact Email is Correct for the Domain Name" name="Confirm the WHOIS Administrative Contact Email is Correct for the Domain Name"></a><b>Confirm the WHOIS Administrative Contact Email is Correct for the Domain Name</b></h2>

<div>You can look up the WHOIS information for the domain name <a href="http://www.whois.com/" target="_blank">here</a>. If the WHOIS information is not correct, please follow the instructions below.</div>

<p class="alert alert-warning"><strong>Important: </strong>Changing the email address of the owner will initiate a <strong>Change of Registrant Lock </strong>and the domain cannot be moved for another 60 days. You may visit <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/different-types-of-domain-locks" target="_blank">What are the Different Types of Domain Locks?</a> for more information.</p>

<ol>
	<li>Log in to your Network Solutions® Account Manager</li>
	<li>On the left-side menu, click on the <strong>Domain Name </strong>option.<br />
	<img alt="Domain Name option" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domains-menu.png" style="max-width: 80%;" /><br />
	&nbsp;</li>
	<li>If you only have a single domain in your account, continue to step 5.</li>
	<li>If you have multiple domains on the account, click on the domain you want to transfer.</li>
	<li>On the Domain Name page, scroll down and click on the <strong>Domain Contacts </strong>menu.<br />
	<img alt="Domain Contacts menu" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domain-contacts-section.png" style="max-width: 80%;" /><br />
	&nbsp;</li>
	<li>Once the menu shows, find <strong>Domain Contacts </strong>and click on the <strong>EDIT </strong>link.<br />
	<img alt="Domain Contacts Edit button" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domain-contact-edit-button.png" style="max-width: 80%;" /><br />
	&nbsp;</li>
	<li>A window will pop up on your screen, and you will be asked what contact you want to replace by clicking on the <strong>OWNER, ADMIN, </strong>or <strong>TECH </strong>tab.<br />
	<img alt="Owner, Admin, Tech tabs" src="https://content.networksolutions.com/netsol/img/domains/transfer/ns-domain-contact-edit-pop-up.png" style="max-width: 80%;" /></li>
	<li>
	<p>Once done, click <strong>SAVE</strong>.</p>
	</li>
</ol>

<p>Once you have followed these steps, the transfer can be initiated with the gaining registrar. An email will be sent by the gaining registrar to the WHOIS Administrative Contact with instructions on approving the transfer. Once you have approved the transfer, it takes between 5 and 7 days for the transfer to complete.</p>

<p>The transfer may complete within 24 hours after the following takes place, assuming no delays at the registry or registrar:</p>

<ul>
	<li>The domain is unlocked</li>
	<li>Private Registration is turned off</li>
	<li>The transfer is initiated with the gaining registrar</li>
	<li>The authorization code is provided to the gaining registrar</li>
	<li>The **form of authorization from the new registrar is responded to</li>
</ul>

<div class="alert alert-warning"><strong>Important:</strong> If the form of authorization is not responded to, the transfer will automatically proceed after a five-day waiting period.</div>

<p>During this time, no changes can be made to the Domain Name, including DNS (Domain Name Server) changes. If you need to change your DNS, please make sure the changes are in effect before approving the transfer through the gaining registrar.</p>

<p>&nbsp;</p>

<h2><a id="Issues with the Transfer Process" name="Issues with the Transfer Process"></a><b>Issues with the Transfer Process</b></h2>

<p>The following are common items that can cause transfers to fail or be delayed:</p>

<ul>
	<li>The domain name has not been registered for 60 days.
	<ul>
		<li>ICANN (Internet Corporation for Assigned Names and Numbers) regulations state that a Domain Name cannot be transferred within 60 days of initial purchase. There is no way to bypass this regulation.</li>
	</ul>
	</li>
	<li>The authorization code is denied.
	<ul>
		<li>Authorization codes are random sets of letters and numbers, are case-sensitive, and may contain characters that would be mistaken for other characters. We advise copying and pasting the authorization code from the email we send rather than typing it into the new registrar's system.</li>
	</ul>
	</li>
	<li>There is a 30-day transfer lock on the Domain Name.
	<ul>
		<li>We place a high value on the security of our customer's accounts and domain names. Therefore, we have a process in place to lock the domain names in an account for 30 days when any of the following changes are made within 7 days of a password reset to help prevent fraudulent transfers:
		<ul>
			<li>Primary Contact email change</li>
			<li>Primary Contact name is changed.</li>
			<li>WHOIS Administrative Contact email has been changed.</li>
			<li>WHOIS Administrative Contact has been changed.</li>
			<li>User IDs are merged.</li>
			<li>Primary Contact is replaced.</li>
		</ul>
		</li>
		<li>If you have a transfer lock on your Domain Names, the Primary Contact of the Account can contact us for assistance with having the lock reviewed for expedited removal.</li>
	</ul>
	</li>
	<li>ICANN Change of Registrant Lock (COR) – 60-day Lock.
	<ul>
		<li>When you update your name or email address, domains registered under your name may be subject to a 60-day transfer lock as required by the Internet Corporation for Assigned Names and Numbers (ICANN). You can find more information about their policy at <a href="https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en" target="_blank">https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en</a>.</li>
	</ul>
	</li>
</ul>

<div class="alert alert-warning"><strong>Important: </strong>Once your domain name has been transferred successfully to a different registrar, make sure to update the ADNS records to continue using your services with us (e.g., website &amp; email hosting). For more information, you may visit <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/manage-dns-adns-records" target="_blank">How Do I Manage DNS and Advanced DNS Records</a> and <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/cloud-mail-dns-settings" target="_blank">Cloud Mail DNS Settings</a> for more information.</div>

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