Update Account Information: Primary Contact Replacement, Email Address on File, Change of Domain Ownership

<script type="application/json" id="kb_ai_metadata">
{
"product_name": "account-management",
"task_type": "how-to",
"keywords": ["contact-info", "username", "password", "user-management", "account-lockout", "60-day-lock", "rnca"],
"status": "current",
"is_recommended": "true"
}
</script>
<style type="text/css">p, div, ol, ul, li {
    font-family: Arial, Helvetica, sans-serif;
    font-size: 14px;
}
img {
    max-width: 80%;
}
a.netsol-btn { 
    background-color: #000080 !important;
color: #ffffff !important;
    padding: 10px 15px; 
    text-decoration: none; 
    border-radius: 5px; 
    display: inline-block; 
    margin-top: 10px; 
}
</style>
<section>
<p>To update account information, such as replacing a primary contact or changing the email on file, you may need to complete a formal request. This guide, organized into collapsible sections, will walk you through these important&nbsp;update account information processes.</p>
</section>

<div class="alert alert-warning"><strong>Important:</strong> Changing the name, organization, or email address of the account's Primary Contact or a domain's Registrant will trigger a mandatory <strong>60-day transfer lock</strong> on your domain(s), as required by ICANN. This lock cannot be bypassed.</div>

<div class="accordion accordion-flush" id="accordionFlush">
<section data-content-status="current" data-interface-context="account-manager" data-product-context="account-management" data-solution-type="primary">
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingOne"><button aria-controls="flush-collapseOne" aria-expanded="false" class="accordion-button collapsed" data-bs-target="#flush-collapseOne" data-bs-toggle="collapse" type="button">Change the Primary Contact</button></h2>

<div aria-labelledby="flush-headingOne" class="accordion-collapse collapse" data-bs-parent="#accordionFlush" id="flush-collapseOne">
<div class="accordion-body">
<div class="content">
<p>The Primary Contact acts as the Account Holder's legal representative and has complete authority to manage the account. If the current Primary Contact is unavailable or no longer with your business, you must submit a formal Primary Contact Replacement request.</p>

<h3>Required Documents</h3>

<p>First, you will need to collect all three of the following required documents:</p>

<ol>
	<li><strong>Full-Color Government-Issued Photo ID:</strong> A valid, unexpired, full-color photo ID for the individual requesting to become the new Primary Contact.</li>
	<li><strong>Two Organization Documents:</strong> Choose any two of the following.
	<ul>
		<li>Utility Bill (dated within 90 days of submission)</li>
		<li>Business License</li>
		<li>Letter of Incorporation</li>
		<li>A Tax Return or Tax ID Document</li>
	</ul>

	<div class="alert alert-info" style="margin-top:10px;"><strong>Note:</strong>&nbsp;

	<ul>
		<li>The organization address on the above mentioned documents <strong>must match</strong> the address on file.</li>
		<li>If you already have a User ID, you don't need to create a new one. If you have more than one user ID, you can merge them together. For more information, see <a href="http://networksolutions.com/help/article/merge-user-ids" target="_blank">How to Merge User IDs</a>.</li>
	</ul>
	</div>
	</li>
</ol>

<h3>Submission Process</h3>

<p>Once you have gathered the required documentation, please allow <strong>24-48 hours</strong> for our team to review your request after submission.&nbsp;After the review, we will contact you to discuss the next steps of your request.&nbsp;Click the button below to begin.</p>

<div><a class="netsol-btn" href="https://www.networksolutions.com/my-account/account-recovery/replace-primary-contact" target="_blank">Replace Primary Contact Form</a></div>

<hr style="margin: 20px 0;" />
<h3>Steps to Submit the Request Form</h3>

<p>On the <strong>Primary Contact Replacement Form</strong> page, please follow the steps below:</p>

<ol>
	<li>Enter the domain name in the <strong>Domain Name</strong> text field and click <strong>CONTINUE</strong>.

	<div style="max-width:500px;"><img alt="Primary Contact Replacement page - Domain Name field" src="https://content.networksolutions.com/netsol/img/account-manager/pcr-cer/pcr-account-information.png" style="max-width: 100%;" /></div>
	</li>
	<li>Please follow either of the steps below:
	<div style="max-width:500px;"><img alt="PCR New User or Existing User section" src="https://content.networksolutions.com/netsol/img/account-manager/pcr-cer/account-manager-pcr-existing-user-id.png" style="max-width: 100%;" /></div>

	<ul style="list-style-type: circle; margin-left: 20px;">
		<li><strong>If you already have an existing User ID</strong>, please follow the steps below:

		<ul style="list-style-type: lower-alpha; margin-left: 20px;">
			<li>Enter your User ID.</li>
			<li>Click the <strong>CONTINUE</strong> button.</li>
		</ul>
		</li>
	</ul>

	<p style="text-align: left;"><strong>OR</strong></p>

	<ul style="list-style-type: circle; margin-left: 20px;">
		<li><strong>If you do not have an existing User ID</strong>, please follow the steps below to create a new one:

		<ul style="list-style-type: lower-alpha; margin-left: 20px;">
			<li>Enter your desired <strong>New User ID</strong>.</li>
			<li>Create a <strong>New Password</strong>.</li>
			<li><strong>Confirm</strong> the New Password.</li>
			<li>Click the <strong>CREATE ACCOUNT</strong> button.</li>
		</ul>
		</li>
	</ul>
	</li>
	<li>Upload the required documents you gathered.
	<div style="max-width:500px;"><img alt="PCR upload supporting documentation section" src="https://content.networksolutions.com/netsol/img/account-manager/pcr-cer/pcr-upload-docs.png" style="max-width: 100%;" /></div>
	</li>
	<li>Check the "<strong>I'm not a robot</strong>" and "<strong>I agreee to these conditions</strong>"&nbsp;boxes&nbsp;after reviewing them.</li>
	<li>Click <strong>SUBMIT</strong>.</li>
</ol>

<p>After submission, you will see a confirmation page stating that your request have been sucessfully submitted. We will contact you <strong>within 24–48 hours</strong> with the next steps.</p>
</div>
</div>
</div>
</div>
</section>

<section data-content-status="current" data-interface-context="account-manager" data-product-context="account-management" data-solution-type="primary">
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingTwo"><button aria-controls="flush-collapseTwo" aria-expanded="false" class="accordion-button collapsed" data-bs-target="#flush-collapseTwo" data-bs-toggle="collapse" type="button">Change Your Email Address on File</button></h2>

<div aria-labelledby="flush-headingTwo" class="accordion-collapse collapse" data-bs-parent="#accordionFlush" id="flush-collapseTwo">
<div class="accordion-body">
<div class="content">
<div class="alert alert-warning"><strong>Important: </strong>The steps below apply only if you cannot access the email address currently registered to your account. If you can access your email, please see <a href="https://www.networksolutions.com/help/article/update-my-contact-information" target="_blank">How to Update My Contact Information</a>.</div>

<p>You must submit a formal request if your email address is no longer valid or you cannot access it to receive password reset links.</p>

<h3>Required Documents</h3>

<p>First, you will need to collect the following documents:</p>

<ol>
	<li><strong>Full-Color Government-Issued Photo ID:</strong> A valid, unexpired, full-color photo ID.</li>
	<li><strong>Proof of Address:</strong> A utility bill ( for example <strong>water bill</strong>, <strong>gas bill</strong>, <strong>electricity bill</strong>, or <strong>telephone bill</strong>) dated <strong>within 90 days</strong>
	<div class="alert alert-info" style="margin-top:10px;"><strong>Don't have a utility bill?</strong>
	<p>You can submit one of the following documents (the <strong>address on these documents must match the address on your photo ID</strong>)&nbsp;instead:</p>

	<ul>
		<li>Leases</li>
		<li>Credit Card Statements dated within 90 days of submission</li>
		<li>Bank Statements dated within 90 days of submission</li>
		<li>Vehicle Insurance (policy documents or a bill, so long as an address is listed in addition to the name)</li>
		<li>Vehicle Registration Card</li>
		<li>Student/Worker Visa</li>
		<li>Voided Check</li>
	</ul>
	</div>
	</li>
</ol>

<h3>Submission Process</h3>

<p>Once you have submitted the required documentation, please allow <strong>24-48 hours</strong> for our team to review your request. After the review, we will contact you to discuss the next steps of your request. Click the button below to begin.</p>

<div><a class="netsol-btn" href="https://www.networksolutions.com/my-account/account-recovery/replace-contact-email" target="_blank">Replace Contact Email Form</a></div>

<hr style="margin: 20px 0;" />
<h3>Steps to Submit the Request Form</h3>

<p>On the <strong>Contact Email Replacement Form</strong> page, please follow the steps below:</p>

<ol>
	<li>Please enter your <strong>User ID</strong> and a <strong>Domain Name</strong> on the account.

	<div style="max-width:500px;"><img alt="Contact Email Replacement page" src="https://content.networksolutions.com/netsol/img/account-manager/pcr-cer/cer-account-information.png" style="max-width: 100%;" /></div>
	</li>
	<li>Under the <strong>Contact Information</strong> section:
	<ul style="list-style-type: lower-alpha; margin-left: 20px;">
		<li>Enter your <strong>First Name</strong>, <strong>Last Name</strong>, and <strong>Phone</strong> number.</li>
		<li>Enter the <strong>New Replacement Email</strong> address.</li>
		<li>Confirm the <strong>New Replacement Email</strong> address.
		<div style="max-width:500px;"><img alt="CER Replacement Email Field" src="https://content.networksolutions.com/netsol/img/account-manager/pcr-cer/cer-contact-information.png" style="max-width: 100%;" /></div>
		</li>
	</ul>
	</li>
	<li>Under the <strong>Required Supporting Documentation</strong> section:
	<ul style="list-style-type: lower-alpha; margin-left: 20px;">
		<li>Upload your supporting documents by clicking the <strong>UPLOAD</strong> button.</li>
		<li>Check the "<strong>I'm not a robot</strong>" and "<strong>I agree to these conditions</strong>" boxes after reviewing them.
		<div style="max-width:500px;"><img alt="CER Upload Button" src="https://content.networksolutions.com/netsol/img/account-manager/pcr-cer/cer-upload-docs.png" style="max-width: 100%;" /></div>
		</li>
	</ul>
	</li>
	<li>Click <strong>SUBMIT</strong>.</li>
</ol>

<p>After submission, you will see a confirmation page stating that your request have been sucessfully submitted.&nbsp;We will contact you <strong>within 24–48 hours</strong> with the next steps.</p>
</div>
</div>
</div>
</div>
</section>

<section data-content-status="current" data-interface-context="account-manager" data-product-context="account-management" data-solution-type="primary">
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingFour"><button aria-controls="flush-collapseFour" aria-expanded="false" class="accordion-button collapsed" data-bs-target="#flush-collapseFour" data-bs-toggle="collapse" type="button">Change of Domain Ownership</button></h2>

<div aria-labelledby="flush-headingFour" class="accordion-collapse collapse" data-bs-parent="#accordionFlush" id="flush-collapseFour">
<div class="accordion-body">
<div class="content">
<p>Transferring a domain internally from one Network Solutions account to another is handled through a process called a Change of Registrant (also known as a Registrant Name Change Agreement or RNCA).</p>

<p>This is a detailed process with specific requirements. For complete instructions, please see our <a href="https://www.networksolutions.com/help/article/change-of-ownership" target="_blank">What is a Change of Ownership on a Domain?</a> article.</p>
</div>
</div>
</div>
</div>
</section>

<section data-content-status="current" data-interface-context="account-manager" data-product-context="account-management" data-solution-type="primary">
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingFive"><button aria-controls="flush-collapseFive" aria-expanded="false" class="accordion-button collapsed" data-bs-target="#flush-collapseFive" data-bs-toggle="collapse" type="button">FAQs</button></h2>

<div aria-labelledby="flush-headingFive" class="accordion-collapse collapse" data-bs-parent="#accordionFlush" id="flush-collapseFive">
<div class="accordion-body">
<div class="content">
<p><strong>How long does it take to update Web.com account information?</strong></p>

<p>For Primary Contact and Email Address change requests, please allow <strong>24-48 hours</strong> for our team to review your submitted documents and contact you with the next steps.</p>
<strong>What information can I update on my Network Solutions&nbsp;account?</strong>

<p>You can request a change to your Primary Contact, the email address on file, or the domain's registrant by following the processes outlined in this guide and providing the necessary documentation.</p>
<strong>What happens after my account information has been updated? </strong>

<p>While updating your Network Solutions account information, you might encounter a <em>Network Solutions</em>®<em> account security lock after update</em> message.&nbsp;When certain changes are made to your account, a lock status will be applied to the domain to guarantee the highest protection level. Read more about domain locks by visiting our&nbsp;<a href="https://www.networksolutions.com/help/article/different-types-of-domain-locks" target="_blank">What are the Different Types of Domain Locks?</a> article.</p>
</div>
</div>
</div>
</div>
</section>

<section data-content-status="current" data-interface-context="account-manager" data-product-context="account-management" data-solution-type="primary">
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingThree"><button aria-controls="flush-collapseThree" aria-expanded="false" class="accordion-button collapsed" data-bs-target="#flush-collapseThree" data-bs-toggle="collapse" type="button">Review</button></h2>

<div aria-labelledby="flush-headingThree" class="accordion-collapse collapse" data-bs-parent="#accordionFlush" id="flush-collapseThree">
<div class="accordion-body">
<div class="content">
<p>This guide has outlined the processes for updating your account's most critical information. Whether you need to replace a Primary Contact, change the email address on file, or transfer domain ownership, following these steps and providing the required documentation will ensure your request is handled securely and efficiently.</p>
</div>
</div>
</div>
</div>
</section>
</div>

<p>&nbsp;</p> 
<p><strong>Get practical tips and product updates on LinkedIn.</strong><br /> <a aria-label="Link Follow Network Solutions" href="https://www.linkedin.com/company/network-solutions/">Follow Network Solutions</a></p>  <div class="fixed"><a class="btn btn-outline-primary btn-sm fixed" href="#top" role="button">Back to Top</a></div>