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<p><a id="top"></a></p> <h2><strong>Overview</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">As an Account Holder/Primary Contact, you can add users to the account, such as Administrative Contacts and Technical Contacts. Creating profiles/contacts for each user who needs access to your account is a simple and effective way to delegate tasks and maintain security. By assigning roles and permissions based on each user's responsibilities, you can ensure that they have access to the information and tools they need to perform their job without compromising the security of your account.</span></span></p> <div class="alert alert-info"><strong>Note:</strong> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">When an <strong>organization</strong> opens an account, it will designate that organization as the Account Holder and then a specific member of that organization as the Primary Contact, which is the legal representative having complete control to handle the account on the Account Holder's behalf.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">When an <strong>individual</strong> opens an account, they are automatically listed as the Primary Contact and the Account Holder. There is only one Primary Contact per account.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you want to update your domain contacts, please see <a href="https://customerservice.register.com/prweb/PRAuth/webkm/help/article/managing-whois-and-domain-contacts" target="_blank">Managing WHOIS and Domain Contacts</a>. </span></span></li> </ul> </div> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">In this article, we will discuss: </span></span></p> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#RolesAndPermissions">User Roles and Permissions</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#AddingContacts">Adding Account Contacts</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#EditingAccountHolder">Editing the Account Holder Information</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#EditingAccountContact">Editing the Account Contact or User Information</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#ChangingOrDeletingRole">Changing or Deleting a User's Role</a></span></span></li> </ul> <h2><a id="RolesAndPermissions"></a><strong>User Roles and Permissions</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Below are the roles and permissions for each type of account contact/user:</span></span></p> <table class="table table-striped table-hover"> <thead> <tr> <th><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Permissions</span></th> <th><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Primary</span></th> <th><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Admin</span></th> <th><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Tech</span></th> </tr> </thead> <tbody> <tr> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Edit Account Holder and/or Primary user information</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No</span></td> </tr> <tr> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Edit Account Payment Information</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No</span></td> </tr> <tr> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Add/Edit/Delete other user roles</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No</span></td> </tr> <tr> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Purchase new products</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No</span></td> </tr> <tr> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Manage products and services</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> </tr> <tr> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Renew products and services</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> </tr> <tr> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Edit domains' WHOIS Registrant contact information</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No</span></td> </tr> <tr> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Edit domains' WHOIS Admin and Tech user information</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> <td><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes</span></td> </tr> </tbody> </table> <h2><a id="AddingContacts"></a><strong>Adding Account Contacts</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">To add account contacts, you will need to <strong>send an invite</strong> and <strong>have it accepted</strong> by the invitee. Click on any of the buttons below for instructions:</span></span></p> <p><a aria-controls="SendingAccountUserInvite" aria-expanded="false" class="btn" data-bs-toggle="collapse" href="#SendingAccountUserInvite" role="button" style="background-color:#000080;"><span style="color:#ffffff;">Sending Account User Invite</span></a></p> <div class="row"> <div class="col"> <div class="collapse multi-collapse" id="SendingAccountUserInvite"> <div class="card card-body"> <ol> <li style="font-size: 14px;"><font face="Arial, Helvetica, sans-serif">Log in to your account via <a href="https://www.networksolutions.com/my-account/login" target="_blank">https://www.networksolutions.com/my-account/login</a>.</font></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click the drop-down arrow beside your name on the upper right corner of the Home Page.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Select <strong>Users & Roles</strong> or <strong>Accounts & Users</strong>.</span></span></li> </ol> <div class="alert alert-info" style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Note:</strong> Customers with a single account will see <strong>Users & Roles</strong> under <strong>My Profile</strong>, while customers with multiple accounts will see <strong>Accounts & Users</strong>.</span></span></div> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Users & Roles" height="348" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_My%20Profile_Users%20and%20Roles.png" style="max-width: 100%;" width="225" /></span></span></p> <ol start="4"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you have a single account, click the <strong>+ADD USER</strong> button under <strong>User Roles & Permissions</strong>.</span></span></li> </ol> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Add User button" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_User%20Roles_Add%20User.png" style="max-width: 100%; height: 147.094px;" width="473" /></span></span></p> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you have more than one account, choose the account you want to edit under <strong>Accounts & Users</strong>, then click <strong>MANAGE</strong>. Under <strong>User Roles & Permissions</strong>, click <strong>+ADD USER</strong>.</span></span></p> <ol start="5"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">In the pop-up, enter the <strong>Name</strong> and <strong>Email</strong> of the user you would like to invite.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Select the user's role, then click <strong>INVITE</strong>.</span></span></li> </ol> <ul style="margin-left: 40px;"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Administrative</strong> – The "Admin" Contact can control most aspects of the account. Select this option for someone who will need to Add/Edit/Delete other contacts, manage products or services, and edit billing information.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Technical</strong> – The "Tech" Contact has limited permissions on the account. Select this option for someone who only needs to manage products and services. </span></span><br /> <span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Add User Role" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_Add%20User%20Role.png" style="max-width: 100%; height: 444.49px;" width="387" /></span></span></li> </ul> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">For more information about user roles, please see the <strong>User Roles and Permissions</strong> section.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">A user invitation email will be sent.</span></span></p> <div class="alert alert-info"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Note:</strong> You can have multiple users with the same role, if needed.</span></span></div> </div> </div> </div> </div> <p><a aria-controls="AcceptingAccountUserInvite" aria-expanded="false" class="btn" data-bs-toggle="collapse" href="#AcceptingAccountUserInvite" role="button" style="background-color:#000080;"><span style="color:#ffffff;">Accepting Account User Invite</span></a></p> <div class="row"> <div class="col"> <div class="collapse multi-collapse" id="AcceptingAccountUserInvite"> <div class="card card-body"> <div class="alert alert-warning"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Important: </strong>Some email clients may mark the email invitation as spam. If the recipient does not see the invitation in their inbox within 24 hours, they should check their spam folder.</span></span></div> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">You have to accept the invite to gain user access to the account. The steps below will show you what to do after receiving the invitation.</span></span></p> <ol> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click the link in the email for instructions on gaining access to the account.</span></span></li> </ol> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Account User Request Email" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_Account%20User%20Request%20Email.png" style="max-width: 100%; height: 460.812px;" width="438" /></span></span></p> <ol start="2"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you already have a Network Solutions account and want to use it to manage this new account, you can enter your user ID and password, then click the <strong>Login</strong> button.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you already have an account with Network Solutions but want to manage the new account separately or don't have an existing one, click the <strong>create a new User ID</strong> link.</span></span></li> </ol> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Create New User ID Link" height="258" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_Account%20Invite_Create%20New%20User%20ID%20Link.png" style="max-width: 100%;" width="441" /></span></span></p> <ol start="4"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Type in your preferred user ID and password, then choose a security question. Click <strong>SAVE</strong>.</span></span></li> </ol> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Create User ID and Password" height="514" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_Account%20Invite_Create%20User%20ID%20and%20Password.png" style="max-width: 100%;" width="449" /></span></span></p> <ol start="5"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Enter the information needed to set up your user profile, then click <strong>SAVE</strong>.</span></span></li> </ol> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Your user profile has been created successfully. Log in to your Network Solutions Account Manager via <a href="https://www.networksolutions.com/my-account/login" target="_blank">https://www.networksolutions.com/my-account/login</a> to manage the account.</span></span></p> </div> </div> </div> </div> <h2><a id="EditingAccountHolder"></a><strong>Editing the Account Holder Information</strong></h2> <div class="alert alert-warning"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Important:</strong> Only the Primary contact can edit the Account Holder and/or Primary Contact information. Check <a href="#RolesAndPermissions">User Roles and Permissions</a> to see Primary Contact permissions. However, you cannot update the Account Holder information if you have domains that have <strong>.us</strong>, <strong>.uk</strong>, <strong>.de</strong>, <strong>.be</strong>, .<strong>at</strong>, <strong>.mx</strong>, and <strong>.nz</strong> extensions.</span></span></div> <ol> <li style="font-size: 14px;"><font face="Arial, Helvetica, sans-serif">Log in to your account via <a href="https://www.networksolutions.com/my-account/login" target="_blank">https://www.networksolutions.com/my-account/login</a>.</font></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click the drop-down arrow next to your name on the upper right corner of the Account Manager page.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click <strong>Accounts & Users</strong>.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click <strong>EDIT</strong> on the Contact Information section.</span></span></li> </ol> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you have multiple accounts, click the <strong>MANAGE</strong> button next to the account you want to edit.</span></span></p> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Edit Account Holder" height="145" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_Accounts%26Users_Edit-Account-Holder.png" style="max-width: 100%;" width="443" /></span></span></p> <ol start="5"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Modify the Account Holder's information, then click <strong>SAVE</strong>.</span></span></li> </ol> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Edit Account Holder Information" height="337" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_Accounts%26Users_Edit-Account-Holder-Information_Save.png" style="max-width: 100%;" width="440" /></span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">The Account Holder information has been successfully updated!</span></span></p> <h2><a id="EditingAccountContact"></a><strong>Editing the Account Contact or User Information</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Whether you are a Primary, Admin, or Technical Contact, you can edit your contact information in the Account Manager. Please refer to <a href="https://customerservice.register.com/prweb/PRAuth/webkm/help/article/update-contact-information" target="_blank">How to Update My Contact Information in My Account Manager</a>.</span></span></p> <h2><a id="ChangingOrDeletingRole"></a><strong>Changing or Deleting a User's Role</strong></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">To change or delete a user's role, follow the steps below:</span></span></p> <ol> <li style="font-size: 14px;"><font face="Arial, Helvetica, sans-serif">Log in to your account via <a href="https://www.networksolutions.com/my-account/login" target="_blank">https://www.networksolutions.com/my-account/login</a>.</font></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click the drop-down arrow beside your name on the upper right corner of the Home Page.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Select <strong>Users & Roles</strong> or <strong>Accounts & Users</strong>.</span></span></li> </ol> <div class="alert alert-info" style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Note:</strong> Customers with a single account will see <strong>Users & Roles</strong> under <strong>My Profile</strong>, while customers with multiple accounts will see <strong>Accounts & Users</strong>.</span></span></div> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Users and Roles" height="372" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_My%20Profile_Users%20and%20Roles.png" style="max-width: 100%;" width="240" /></span></span></p> <ol start="4"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you have a single account, click the <strong>EDIT</strong> link for the <strong>Role</strong> you want to edit under <strong>User Roles & Permissions</strong>.</span></span></li> </ol> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Edit User Role" height="140" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_User%20Roles_Edit%20Role.png" style="max-width: 100%;" width="452" /></span></span></p> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If you have more than one account, choose the account you want to edit under <strong>Accounts & Users</strong>, then click <strong>MANAGE</strong>. Under <strong>User Roles & Permissions</strong>, click the <strong>EDIT</strong> link for the <strong>Role</strong> you want to edit.</span></span></p> <ol start="5"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">In the pop-up, you can either:</span></span></li> </ol> <ul style="margin-left: 40px;"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Change the user's role by choosing between the <strong>Admin</strong> and <strong>Tech</strong> options.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Remove the user from the account by clicking the <strong>DELETE</strong> icon.</span></span></li> </ul> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Edit User Role" src="https://webcomkb.com/Knowledge%20Base%20Management/RegisterDotCom/Account%20Management/RDC_Edit%20User%20Role.png" style="max-width: 100%; height: 383.073px;" width="428" /></span></span></p> <ol start="6"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click the <strong>SAVE</strong> button to save your changes.</span></span></li> </ol> <div class="fixed"><a class="btn btn-outline-primary btn-sm fixed" href="#top" role="button">Back to Top ↑</a></div>