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<p><a id="top"></a></p> <div class="alert alert-warning"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Important:</strong> This article applies to Network Solutions® customers who have Webmail v. 7.10.2. If you are using a different Webmail version, please see <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/cloud-mail-password-requirements" target="_blank">Cloud Mail Password Requirements and Management</a>. To determine your email version, see <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/determine-my-email-platform" target="_blank">How Do I Determine My Email Platform?</a></span></span></div> <h2><a id="Overview" name="Overview"></a><b>Overview</b></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">In this article, we will discuss: </span></span></p> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#Password Requirements">Password Requirements</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#Reset the Email Password from the Account Manager">Reset the Email Password from the Account Manager</a></span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="#Weak Password Detection">Weak Password Detection</a></span></span></li> </ul> <h2><a id="Password Requirements" name="Password Requirements"></a><b>Password Requirements</b></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">It is imperative to ensure that your password is strong to fortify your mailbox's protection; This is attainable by restricting access to unauthorized users. Setting up a complex password increases the difficulty for a hacker to obtain your password, whether by a brute force attack or an automated machine attack.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Your password must meet the following <strong>requirements</strong>:</span></span></p> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must be at least 12 characters (Note: maximum of 32 characters permitted).</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must contain at least three of the following:</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">an uppercase character</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">a lowercase character</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">a number (0-9)</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">a special character (!@#$%^&*)</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must not be the same as your current or previous 5 passwords.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must not include any portion of your email address - including your domain name.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Should not contain any personal information.</span></span></li> </ul> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Here are a few examples of <strong>bad passwords</strong>:</span></span></p> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Password</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">12345678</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Your domain name or name</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">aardvark, honey, badger, lightswitch, or any single dictionary word</span></span></li> </ul> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Here are a few examples of <strong>good passwords</strong>:</span></span></p> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Gfd#Fr4Vw29!</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">KGguw@Td223d</span></span></li> </ul> <p> </p> <h2><a id="Reset the Email Password from the Account Manager" name="Reset the Email Password from the Account Manager"></a><b>Reset the Email Password from the Account Manager</b></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">As an authorized contact on the account, it is vital to keep mailbox passwords secure. Occasionally, a user will need to reset the password.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Follow the steps below as an authorized contact to reset the mailbox passwords from within your Account Manager.</span></span></p> <ol> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Log in to your account. </span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Enter your Network Solutions® Account Manager username and password.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Click <strong>Professional</strong> <strong>Email</strong> on the left side of the Account Manager navigation menu.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">On the Mailbox List Page, click the <strong>vertical ellipsis</strong> on the mailbox you want to access, then click <strong>Change Password</strong> from the option.</span></span></li> </ol> <p style="margin-left: 40px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Change Password option" src="https://webcomkb.com/Knowledge%20Base%20Management/WebDotCom/Email/WDC_Mailbox%20List%20Page_Change%20Password.png" style="max-width: 100%;" /></span></span></p> <ol start="5"> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">A pop-up will appear. Enter and confirm the password of your choice following the password requirements, then click <strong>Save</strong>.<br /> <img alt="Save Email Password" src="https://webcomkb.com/Knowledge%20Base%20Management/WebDotCom/Email/WDC_Mailbox%20List%20Page_Change%20Password_Save.png" style="max-width: 100%;" /></span></span></li> </ol> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Your email password has been successfully updated.</span></span></p> <div class="alert alert-warning"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Important:</strong> You will need to update any email programs (ex. Outlook) or devices you use to access your email with this new password. Visit <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/how-to-update-device-with-new-mailbox-password" target="_blank">this page</a> for assistance or refer to the instructions for your email program or device.</span></span></div> <p> </p> <h2><a id="Weak Password Detection" name="Weak Password Detection"></a><b>Weak Password Detection</b></h2> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">To help protect our customer's email accounts from being compromised, we have implemented changes to detect weak passwords. If your password is weak or does not meet our complexity requirements, you will be required to reset your password. The following pop-up may appear upon signing into webmail.</span></span></p> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><img alt="Weak Password Detection in Webmail" src="https://webcomkb.com/Knowledge%20Base%20Management/WebDotCom/Email/WDC_Weak%20Password%20Detection.png" style="max-width: 100%;" /></span></span></p> <div class="alert alert-info"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Note:</strong> This is a security requirement; thus, you are unable to opt out of this requirement.</span></span></div> <p><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">You may also have recently been prompted to reset your password via email or your web version of the email. To avoid any interruption of service, please follow one of the options below in resetting an email password:</span></span></p> <ol> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Log into your webmail page, mail.(yourdomain).ext. Follow the prompts of the password reset wizard when presented.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">If the password reset wizard does NOT prompt you, follow the steps noted below:</span></span> <ul> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Step 1: Log into mail.(yourdomain).ext</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Step 2: Click on the <strong>Settings</strong> option.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Step 3: Click on the <strong>Mail</strong> option in the left menu.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Step 4: Click the option for <strong>Password reset</strong> in the left menu.</span></span></li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Step 5: Supply your old password along with your new password.</span></span></li> </ul> </li> <li style="font-size: 14px;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;">Your Account Administrator can log into the Network Solutions Account Manager and reset your password in the Email section.</span></span></li> </ol> <p> </p> <div style="position: fixed; bottom: 0; right: 0;"><a class="btn btn-outline-primary btn-sm fixed" href="#top" role="button">Back to Top ↑</a></div>