Webmail v. 7.10.2 Password Requirements and Management

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<section>
<div class="alert alert-warning"><strong>Important:</strong> This article applies to Network Solutions® customers who have Webmail v. 7.10.2. If you are using a different Webmail version, please see <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/cloud-mail-password-requirements" target="_blank">Cloud Mail Password Requirements and Management</a>. To determine your email version, see <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/determine-my-email-platform" target="_blank">How Do I Determine My Email Platform?</a></div>

<h2><a id="Overview" name="Overview"></a><b>Overview</b></h2>

<p>In this article, we will discuss</p>

<ul>
	<li style="font-size: 14px;"><a href="#Password Requirements">Password Requirements</a></li>
	<li style="font-size: 14px;"><a href="#Reset the Email Password from the Account Manager">Reset the Email Password from the Account Manager</a></li>
	<li style="font-size: 14px;"><a href="#Weak Password Detection">Weak Password Detection</a></li>
</ul>
</section>

<section data-content-status="current" data-interface-context="webmail" data-product-context="email" data-solution-type="primary">
<h2><a id="Password Requirements" name="Password Requirements"></a><b>Password Requirements</b></h2>

<p>It is imperative to ensure that your password is strong to fortify your mailbox's protection; This is attainable by restricting access to unauthorized users. Setting up a complex password increases the difficulty for a hacker to obtain your password, whether by a brute force attack or an automated machine attack.</p>

<p>Your password must meet the following <strong>requirements</strong>:</p>

<ul>
	<li style="font-size: 14px;">Must be at least 12 characters (Note: maximum of 32 characters permitted).</li>
	<li style="font-size: 14px;">Must contain at least three of the following:</li>
	<li style="font-size: 14px;">an uppercase character</li>
	<li style="font-size: 14px;">a lowercase character</li>
	<li style="font-size: 14px;">a number (0-9)</li>
	<li style="font-size: 14px;">a special character (!@#$%^&amp;*)</li>
	<li style="font-size: 14px;">Must not be the same as your current or previous 5 passwords.</li>
	<li style="font-size: 14px;">Must not include any portion of your email address - including your domain name.</li>
	<li style="font-size: 14px;">Should not contain any personal information.</li>
</ul>

<p>Here are a few examples of <strong>bad passwords</strong>:</p>

<ul>
	<li style="font-size: 14px;">Password</li>
	<li style="font-size: 14px;">12345678</li>
	<li style="font-size: 14px;">Your domain name or name</li>
	<li style="font-size: 14px;">aardvark, honey, badger, lightswitch, or any single dictionary word</li>
</ul>

<p><span style="font-size:14px;">Here are a few examples of <strong>good passwords</strong>:</span></p>

<ul>
	<li style="font-size: 14px;">Gfd#Fr4Vw29!</li>
	<li style="font-size: 14px;">KGguw@Td223d</li>
</ul>
</section>

<p>&nbsp;</p>

<section data-content-status="current" data-interface-context="account-manager" data-product-context="email" data-solution-type="primary">
<h2><a id="Reset the Email Password from the Account Manager" name="Reset the Email Password from the Account Manager"></a><b>Reset the Email Password from the Account Manager</b></h2>

<p>As an authorized contact on the account, it is vital to keep mailbox passwords secure. Occasionally, a user will need to reset the password.</p>

<p><span style="font-size:14px;">Follow the steps below as an authorized contact to reset the mailbox passwords from within your Account Manager.</span></p>

<ol>
	<li style="font-size: 14px;">Log in to your account.</li>
	<li style="font-size: 14px;">Enter your Network Solutions® Account Manager username and password.</li>
	<li style="font-size: 14px;">Click <strong>Professional</strong>&nbsp;<strong>Email</strong> on the left side of the Account Manager navigation menu.</li>
	<li style="font-size: 14px;">On the Mailbox List Page, click the <strong>vertical ellipsis</strong> on the mailbox you want to access, then click <strong>Change Password</strong> from the option.</li>
</ol>

<p style="margin-left: 40px;"><img alt="Change Password option" src="https://webcomkb.com/Knowledge%20Base%20Management/WebDotCom/Email/WDC_Mailbox%20List%20Page_Change%20Password.png" style="max-width: 100%;" /></p>

<ol start="5">
	<li style="font-size: 14px;">A pop-up will appear. Enter and confirm the password of your choice following the password requirements, then click <strong>Save</strong>.<br />
	<img alt="Save Email Password" src="https://webcomkb.com/Knowledge%20Base%20Management/WebDotCom/Email/WDC_Mailbox%20List%20Page_Change%20Password_Save.png" style="max-width: 100%;" /></li>
</ol>

<p>Your email password has been successfully updated.</p>

<div class="alert alert-warning"><strong>Important:</strong> You will need to update any email programs (ex. Outlook) or devices you use to access your email with this new password. Visit <a href="https://customerservice.networksolutions.com/prweb/PRAuth/webkm/help/article/how-to-update-device-with-new-mailbox-password" target="_blank">this page</a> for assistance or refer to the instructions for your email program or device.</div>
</section>

<p>&nbsp;</p>

<section data-content-status="current" data-interface-context="webmail" data-product-context="email" data-solution-type="primary">
<h2><a id="Weak Password Detection" name="Weak Password Detection"></a><b>Weak Password Detection</b></h2>

<p>To help protect our customer's email accounts from being compromised, we have implemented changes to detect weak passwords. If your password is weak or does not meet our complexity requirements, you will be required to reset your password. The following pop-up may appear upon signing into webmail.</p>

<p><img alt="Weak Password Detection in Webmail" src="https://webcomkb.com/Knowledge%20Base%20Management/WebDotCom/Email/WDC_Weak%20Password%20Detection.png" style="max-width: 100%;" /></p>

<div class="alert alert-info"><strong>Note:</strong> This is a security requirement; thus, you are unable to opt out of this requirement.</div>

<p>You may also have recently been prompted to reset your password via email or your web version of the email. To avoid any interruption of service, please follow one of the options below in resetting an email password:</p>

<ol>
	<li style="font-size: 14px;">Log into your webmail page, mail.(yourdomain).ext. Follow the prompts of the password reset wizard when presented.</li>
	<li style="font-size: 14px;">If the password reset wizard does NOT prompt you, follow the steps noted below:
	<ul>
		<li style="font-size: 14px;">Step 1: Log into mail.(yourdomain).ext</li>
		<li style="font-size: 14px;">Step 2: Click on the <strong>Settings</strong> option.</li>
		<li style="font-size: 14px;">Step 3: Click on the <strong>Mail</strong> option in the left menu.</li>
		<li style="font-size: 14px;">Step 4: Click the option for <strong>Password reset</strong> in the left menu.</li>
		<li style="font-size: 14px;">Step 5: Supply your old password along with your new password.</li>
	</ul>
	</li>
	<li style="font-size: 14px;">Your Account Administrator can log into the Network Solutions Account Manager and reset your password in the Email section.</li>
</ol>
</section>

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